Urbanoutfitters.com Website Review & Ratings + Urban Outfitters Coupons
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Urbanoutfitters.com Website Review & Ratings + Urban Outfitters Coupons

Urban Outfitters: Products & Services

Urban Outfitters is a specialty retail store that has a little bit of everything in it. The wacky shop exchanges money for women’s fashion apparel, men’s fashion garments, accessories, footwear, apartment wears and cool gifts. 

Scan the UO Portfolio.





Urban Outfitters: Company Background

Urban Outfitters is an international fashion retailer that has boutique flair. The store’s assortment is huge, covering what people wear to what people read to what people put up on their bedroom wall. I quote them, “That’s because we didn’t start Urban Outfitters to make sense on paper and we certainly never thought we’d be writing something like a brand bio.Hell, we don’t even have a logo.” Thus, they are sort of a random, anything goes store that attracts hippies and free spirited young adults.

It is owned by big-time Richard Hayne and was founded back in 1970. The store has made noise, even recently because of its controversial and wacky designs. It was in 1976 that they’ve changed their name from Free People’s Store to Urban Outfitters.

Urban Outfitters: Customer Feedback & Reviews

Since Urban Outfitters is big on social media, it has lots of reviews online. First and foremost, the site has featured reviews on their products. The ZigZag rug, for instance, was given 4.1 stars out of 5 basing on 72 reviews. Here are some of the actual customer feedbacks:

"Great rug at a great price. My only issue was it was not the color as pictured. It was more of a sea green but, it didn't bother me enough to return it. It looks great in my kids jack and Jill bathroom. The towels I have aren't a perfect match but I don't like things to look to matchy." --Franksmom

"I adore this rug, besides smelling a little funky when it came out of the box it is perfect. It really ties a room together without being too over the top and manages to make our retro furniture look chic and modern rather than just old thrift store finds (which they are)." --JoRoxy

It has also done well on Sitejabber reviews where it got a 3.5 out of 5. However, on other review sites, Urban Outfitters have been presented with low ratings. UO has a rating of 2.5 out of 5 on Epinions, 3.3 on ReviewCentre and 1.25 out of 10 on Reseller Ratings. The negative impression in the reviews stemmed from poor customer service and delivery date. Listen to a few customers:

"Outfitters is a recent find for me. My first stop at one of their stores was around the winter holidays and I was rather smitten. They have a eccentric mix of merchandise, but perhaps that is what draws me in. You'll find funky dishes, funny ...Read the full review" --alladinjw

"I love Urban Outfitters for the middle-of-the-road clothes that I can be comfortable in and wear to work. Yes, there exists some of that at UO. urbanoutfitters.com has some great on-line only sales, and because of how ridiculously over-priced the clothes are generally, the sales prices come in handy. I've gotten $3 shorts there and $10 dresses... read more" --T N.

"I love the clothes on the website so much, but it was sooo hard to place an order! All I wanted were a pair of riding boots, but I cannot explain to you how hard it was to order that pair of boots. I had to sign in, then sign in, then in on a different account, make a new account...it went on and on. By the end of this, the quantity of the boots changed to 7! Beware of the ordering process!" --IsabellaSinger

Urban Outfitters: Business Credibility & Trustworthiness

Though Urban Outfitters is not in any way accredited by the Better Business Bureau, it has been building linkage some of the world-renowned brands such as BDG, Levi’s, Obey, Vans, Silence and Noise, Kimchi Blue, Jeffrey Campbell, Insight, Cheap Monday, Hawking McGill, Minnetonka and Truly Madly Deeply.

Urban Outfitters: Website Popularity & Google Ranking

According to Alexa.com, the Official Website of Urban Outfitters has a rank of 4,280 worldwide. A large portion of their traffic originates from the United States, where they have an impressive rank of 1,088. Also, there are 17,052 sites linking back to them. The website has a Google Page Rank of 6 out of 10.

Urban Outfitters: Social Media Presence

The Urban Outfitters is very visible in the internet, having active accounts on the most popular social media websites. Their Facebook Fan Page has a whooping 1.3 million likers, while their 16 boards on Pinterest is being followed by almost 24k people. Urban Outfitters also likes to send out their tweets as much as they love to post fashion frenzied images on tumblr. You can also view nail art series, do-it-yourself fashion cuts and music videos featuring their merchandise on their Vimeo and YouTube accounts. And, if you still can’t get enough, you can hang out on their blog and immerse in their coolness.

Urban Outfitters: Website Security & Safety

Google Diagnostic Page

According to Google Diagnostic Page, all of the 69 pages of Urban Outfitters are free of malicious software and this holds true for the last 90 days. The website is running on 19 networks such as AS4436 (AS), AS209 (QWEST) and AS2914 (NTT).

Secure Sockets Layer

Do away with worries when purchasing Urban Outfitters online since they’re make use of a 128-bit Secure Sockets Layer (SSL) technology, which means that your personal information and your credit card details are encrypted during data transmission. It is absolutely safe to place your orders on their site.


Urban Outfitters has Coremetrics to track their visitors’ use of the site. Coremetrics basically puts cookies on the visitors’ computers to collect information that would be used to improve the site. It is guaranteed that Coremetrics doesn’t take sensitive information like credit card details, username and password. As a visitor, you can always “opt out” the collection of data by Coremetrics. 

Urban Outfitters: Pricing & Packages

If you’re looking for outlandish and hippie finds, then you have come to the right place. Urban Outfitters has garments and things that are perfect for you, including your wallet. Here’s a sample price catalog. 

Urban Outfitters Item


Kimchi Blue Printed Bow-Back Strapless Dress

$29.99 (Originally @ $49.00

Urban Renewal Overdyed Cutoff Short - Black


Urban Renewal Destroyed Denim Vest


Q and A Day Journal


Lomography Diana + Dreamer Camera


Zee Wallpaper


Urban Outfitters: Shipping Rates & Policies

You may ship your Urban Outfitters merchandise using any of these shipping options: (1) Standard, (2) Three Day Select, (3) Express and (4) Overnight.

Check this table for the prices that would be incurred for each.

Total Order Value


Three Day Select



up to $49.99





$50 and over





*Orders over $50 will be free of charge, but these rates are only applicable for orders shipped in the US.

You can refer to the table below for estimating the date of delivery of your orders.



Standard / USPS
(Arrives in 5-7 business days)

3-Day Select 
(Arrives in 3-4 business days)

(Arrives in 2-3 business days)

(Arrives in 1-2 business days)

Order on:

Orders submitted by 
10 AM EST will ship by:

Orders submitted by 1 PM EST will ship by:




































 Shipping Outside US and PO Boxes

If your order is addressed to Alaska, Hawaii, US territories, PO Boxes and APO/FPO, they cannot be expedited. They will also be mailed via USPS Priority Mail and delivery takes 5 to 7 business days.

For more information about how Urban Outfitters ship their products, you can consult their Shipping Info Page.

For international customers, you might want to check out the International Help Page.

Urban Outfitters: Payment Methods Accepted

Dying to purchase something from Urban Outfitters? Paying for it or them is pretty convenient. You may use your Visa, Discover, American Express, MasterCard or even Paypal in paying for your orders. There are these little trinkets that they call Urban Outfitters Gift Cards and Store Merchandise Credits that you can use for purchasing.

The gift cards cannot, however, be used in combo with Paypal. Also note that charges only materialize only when the order has shipped. 

Urban Outfitters: Returns, Refunds & Exchange Policy

Return and exchanges are warmly welcomed by Urban Outfitters as long as the items are either not washed, unworn or not defective and that they are processed within 30 days of the purchase date. For gift returns, the sender will be able to receive a standard gift card.

You can take a look at the table below for the specific details of the different Return Options.

Free! Pre-Paid Returns and Exchanges

Non Pre-Paid Shipping Method

Store Return

UrbanOutfitters.com provides a pre-paid, pre-addressed shipping label with most shipments. Your pre-paid label is located on the bottom right hand side of your packing list. Simply fill out the return & exchange form on your packing list and place it in your securely sealed shipping container. Remember to save a copy of your 12 digit order number found in the upper left hand corner of your packing list. You can use this number to track your return. Affix the pre-paid, pre-addressed shipping label to your shipping container and ensure old shipping labels are removed or obscured. No postage is required and the pre-paid label is FREE! Drop your package in a mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility.

If your order arrived without a pre-paid shipping label, please use a trackable and insured shipping method. Complete the return & exchange form on your packing list and place it in your securely sealed shipping container.

Mail your return to:
Urban Outfitters
30 Industrial Park Blvd.
Trenton, SC 29847
Attn: Returns Dept.

Our U.S. and Canadian Stores will gladly accept your Web Return. Your return must be accompanied by your packing list.

For items returned within 30 days from the date of purchase, the original method of payment will be refunded.

After 30 days from the date of purchase, a Merchandise Credit will be issued for the price paid.

For online returns with a PayPal payment method, our stores will issue a Merchandise Credit.

Please visit our Store Locatorto find the store nearest you.

Transit Time: We'll email you once your return or exchange is processed. Please allow 2 – 3 weeks from the time you mail your return/exchange for it to be processed. If you've requested an exchange, we'll waive the Standard shipping fee on your new order!

If you still worry about your purchase, you can always mail UO at service@urbanoutfitters.com, call them at 800-959-8794, from 8am – 8pm, Monday – Friday, EST.

For international customers, please visit UO International Help Page for details.

Urban Outfitters: Product images & screenshots
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